I. TOPIC

Article 1. These general terms and conditions are intended to govern the relationship between ‘Dulotec’ EOOD, with UIC number 205421457, having its registered office at 188 Vitosha Boulevard, Triaditsa district, Sofia 1408, 2nd floor, flat 3, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as the USERS, of the e-commerce platform https://www.dulotec.com, hereinafter referred to as “dulotec.com”.

II. INFORMATION ABOUT THE PLATFORM PROVIDER

Article 2. Information in accordance with the Law on Electronic Commerce and the Law on Consumer Protection:

1. Supplier’s name: “Dulotek” EOOD

2. Registered office and administrative address: Sofia 1408, Triaditsa district, 188 Vitosha Boulevard, 2nd floor, flat 3

3. The address where the business is carried out and the address to which consumer complaints may be sent: Sofia, 1 Kukush Street

4. Contact details: Sofia, 1 Kukush Street, office@dulotec.com, mobile 0896 512 202

5. Supervisory authorities:

(1) The Commission for the Protection of Personal Data

Address: Sofia, 2 Prof. Tsvetan Lazarov Street,

Tel.: (02) 940 20 46

fax: (02) 940 36 40

Email: kzld@government.bg, kzld@cpdp.bg

Website: www.cpdp.bg

(2) The Consumer Protection Commission

Address: 1000 Sofia, 4A Slaveykov Square, floors 3, 4 and 6,

Tel.: 02 980 25 24

fax: 02 / 988 42 18

Emergency helpline: 0700 111 22

Website: www.kzp.bg

III. PLATFORM FEATURES

Art. 3. dulotec.com is an e-commerce platform, accessible at the web address https://www.dulotec.com, through which users can enter into contracts for the sale, purchase and delivery of goods offered by suppliers on the platform, including the following:

1. To register and create a profile in order to access the Supplier’s online shop on the dulotec.com platform and to use the additional information services;

2. To examine the products, their characteristics, prices and delivery terms;

3. To enter into contracts with suppliers for the sale, purchase and delivery of the goods they offer on the dulotec.com platform.

4. To make payments in connection with contracts concluded using the payment methods provided by the dulotec.com platform.

5. To receive information about new products available on the dulotec.com platform.

6. To submit electronic declarations relating to the conclusion or performance of contracts with suppliers on the dulotec.com platform via the dulotec.com website interface, accessible on the Internet.

7. To be informed of their rights under the law, in particular via the dulotec.com online platform.

8. To exercise their right of withdrawal, where applicable, in accordance with the Consumer Protection Act.

Art. 4. dulotec.com organises the delivery of products and guarantees users’ rights as provided for by law, in accordance with the principle of good faith, as well as with the criteria and conditions established in practice, in consumer law or in commercial law.

Art. 5. (1) Users enter into a contract for the sale and purchase of goods on the dulotec.com platform, at https://www.dulotec.com. The contract is concluded in Bulgarian and is stored in the Provider’s database on the platform.

(2) Pursuant to the contract of sale concluded with Users, the supplier on the dulotec.com platform undertakes to arrange for the delivery of, and the transfer of title to, the goods selected by the User via the platform’s interface. Users are entitled to correct any errors made when entering information no later than the time of submitting the declaration of conclusion of the contract with the relevant supplier on the dulotec.com platform.

(3) Users shall pay the value of the goods delivered in accordance with the terms set out on the dulotec.com platform and these general terms and conditions. The value is equal to the price displayed on the dulotec.com platform.

(4) The person responsible for delivering the products ordered by Users is selected via the dulotec.com platform, within the timeframes and under the conditions set out on the dulotec.com platform and in accordance with these general terms and conditions.

Art. 6. (1) The User and the Supplier on the dulotec.com platform agree that all communications between them relating to the conclusion and performance of the purchase contract may be carried out electronically and by means of electronic communications, within the meaning of the Law on Electronic Documents and Electronic Signatures and Article 11 of the Law on Electronic Commerce.

(2) Electronic submissions made by users of the website are presumed to have been made by the persons named in the details provided by the user upon registration, provided that the user has entered the correct username and password to gain access.

IV. REGISTRATION TO USE THE dulotec.com WEBSITE

Art. 7. (1) In order to use dulotec.com for the purpose of concluding contracts for the sale and purchase of goods, the User may enter a username and password of their own choosing for remote access, or may access the website as a visitor, in which case they shall be deemed to have accepted these general terms and conditions.

(2) The username and password for remote access are set by the User by registering online on the Provider’s website, on the dulotec.com platform, in accordance with the procedure set out there.

(3) By entering their details and clicking the ‘Register’ button, the User declares that they have read these general terms and conditions, that they agree with their content, and that they undertake unconditionally to comply with them. The User is deemed to have read and accepted these general terms and conditions if they have completed the ‘Quick Order’ procedure or entered into a contract as a ‘guest’.

(4) The provider of the dulotec.com platform confirms the User’s registration by sending an email to the email address provided by the User. An account is created for the User and a contractual relationship is established between the User and dulotec.com.

(5) When registering, the User undertakes to provide accurate and up-to-date information. The User undertakes to update the information provided in their registration in a timely manner should it change.

V. TECHNICAL STAGES FOR CONCLUDING A SALE AND PURCHASE AGREEMENT

Art. 8. Individual users primarily use the Supplier’s page interface on the dulotec.com platform to enter into contracts for the sale and purchase of goods offered by the dulotec.com platform.

Art. 9. Users shall enter into a contract for the sale and purchase of products on the dulotec.com platform by following the procedure set out below:

(1) Registration on the dulotec.com platform and the provision of the necessary data, should the user not yet be registered on the dulotec.com platform.

(2) Logging in to the order placement system on the dulotec.com platform by entering your username and password.

(3) Selecting one or more products from those offered on the dulotec.com platform and adding them to the shopping list.

(4) Selecting products from the shopping list on the dulotec.com platform, for which a contract of sale is to be concluded.

(5) Provision of the data required to complete the delivery.

(6) Choosing the method of payment.

(7) Order confirmation.

VI. CONTENTS OF THE CONTRACT

Article 10. (1) The dulotec.com platform and Users shall enter into separate contracts for the sale and purchase of the goods requested by Users, even if these have been selected via a single electronic declaration and from a single list of goods to be purchased.

(2) The dulotec.com platform may organise the simultaneous delivery of products ordered under different sales contracts. Delivery of goods ordered by Users is carried out by the supplier of the goods in question, selected via the dulotec.com platform; the User is informed of this at the time of delivery.

(3) Users’ rights in respect of the goods delivered shall be exercised separately for each contract of sale. The exercise of rights in respect of a delivered product shall not affect, nor have any effect on, the contracts of sale for the other products. Where the User is a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract of sale for a particular product shall not affect the contracts of saleof the other products delivered to the consumer.

Art. 11. When exercising the rights set out in the contract of sale, a consumer who is a natural person is obliged to specify precisely and unequivocally the contract and the goods in respect of which they are exercising their rights.

Art. 12. The user may pay the full price for each sale and purchase contract either when placing the order for the products or upon delivery.

VII. SPECIAL CLAUSES, which apply to persons who are consumers within the meaning of the Consumer Protection Act

Art. 13. The provisions of this Section VII of these general terms and conditions apply exclusively to Users for whom, on the basis of the data provided upon conclusion of the contract of sale or upon registration on dulotec.com, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.

Art. 14. (1) The main characteristics of the products offered on the dulotec.com platform are set out in the product description for each item on the dulotec.com platform.

(2) The price of the products, including all charges and taxes, is set by the dulotec.com platform.

(3) The amount of postage or delivery charges, which are not included in the price of the products, is determined by the dulotec.com platform and is communicated to users when they select the products with a view to concluding the contract of sale.

(4) The terms and conditions relating to payment, delivery and the performance of the contract are set out in these general terms and conditions and in the information provided to the User via the mechanisms available on the dulotec.com platform.

(5) The information provided to users pursuant to this Article is up to date at the time it is displayed on the dulotec.com platform, prior to the conclusion of the contract of sale.

(6) Users agree that all information required under the Consumer Protection Act may be provided via the dulotec.com platform interface or by email.

Art. 15. (1) The consumer agrees that the dulotec.com platform is entitled to accept payment in advance for contracts for the sale and purchase of goods and their delivery concluded with the consumer.

(2) The consumer decides for themselves whether they wish to pay dulotec.com the delivery charge for the products before or at the time of delivery.

(3) Where the value of the User’s order is equal to or exceeds EUR 5,000, payment shall be made exclusively by bank transfer or by deposit into the Supplier’s current account.

Art. 16. (1) A consumer who is a natural person has the right, without being obliged to pay compensation or penalties and without giving any reason, to withdraw from the contract within 14 days, from the date of receipt of the goods from suppliers selected via the dulotec.com platform, using the standard withdrawal form available on the Supplier’s website within the dulotec.com platform here. Information on exercising the right of withdrawal is available here.

(2) The right of withdrawal referred to in paragraph (1) shall not apply in the following cases:

1. for the supply of goods manufactured to the consumer’s order or in accordance with their individual requirements.

2. for the delivery of goods which, by their very nature, are liable to deteriorate or have a short shelf life.

3. for the delivery of sealed products which have been unsealed after delivery and which cannot be returned for reasons relating to hygiene or health protection.

4. for the supply of goods which, once delivered and by virtue of their nature, have become intermingled with other goods from which they cannot be separated.

5. for the supply of sealed audio or video recordings or sealed software which have been unsealed after delivery.

(3) If the supplier on the dulotec.com platform has failed to fulfil its information obligations as set out in the Consumer Protection Act, the consumer is entitled to withdraw from the contract within 14 days from the date of receipt of the goods. If the information is provided to the consumer within the withdrawal period, that period begins to run from the date on which the information is provided. The consumer has the right to submit the notice of withdrawal provided for in this article directly to the relevant supplier, using the standard withdrawal form available on the supplier’s website on the dulotec.com platform.

(4) Where the consumer has exercised their right to withdraw from a distance contract or an off-premises contract, the supplier to whom payment was made shall refund all sums received from the consumer, including delivery costs, without undue delay and within a maximum of 14 days from the date on which the supplier was notified of the consumer’s decision to withdraw from the contract. The supplier shall refund the sums received using the same means of payment as that used by the consumer for the initial transaction, unless the consumer has expressly agreed to the use of a different means of payment and provided that this does not entail any additional costs for the consumer.

(5) Where the right of withdrawal is exercised, the costs of returning the goods delivered shall be deducted from the amounts to be refunded in accordance with paragraph (4), except where the consumer organises the return of the goods themselves and at their own expense. The supplier is not obliged to reimburse the additional costs of delivering the goods where the consumer has expressly chosen a method of delivery other than the cheapest standard delivery option offered by the supplier.

(6) Where the ‘cash on delivery’ payment method has been chosen, with inspection and testing, the consumer may exercise their right of withdrawal directly in the presence of the courier company’s representative. In this case, they must hand over the goods immediately and pay the delivery costs for returning them to the supplier.

(7) The consumer is obliged to store the goods received from the Supplier on the platform and to ensure that their quality and safety are maintained for the period specified in paragraph 1.

(8) The consumer may exercise their right to withdraw from the contract concluded with the Supplier by sending a written notice to the Supplier, using the standard contract withdrawal form available on the dulotec.com platform

(9) If the supplier on the dulotec.com platform has not offered to collect the goods themselves, they may withhold payment to the consumer until they have received the goods or until the consumer provides proof that they have sent the goods back, whichever of the two occurs first.

Art. 17. (1) The delivery date for the goods is agreed for each item individually upon conclusion of the contract with the consumer via the Supplier’s website on the dulotec.com platform.

(2) Where the User and the Supplier on the dulotec.com platform have not agreed on a delivery date, the delivery period for the goods shall be 30 days, starting from the day following the date on which the consumer submits the order to the relevant Supplier via the Supplier’s website on the dulotec.com platform.

(3) Where a Supplier on the dulotec.com platform is unable to fulfil its contractual obligations because it does not have the ordered products in stock, it is obliged to inform the consumer of this and to refund the amounts paid by the consumer.

VIII. PERFORMANCE OF THE CONTRACT

Art. 19. (1) A supplier on the dulotec.com platform may arrange for the delivery and handover of the goods to the User by a suitable supplier, within the timeframe agreed upon at the time the contract was concluded.

(2) Where the time limit referred to in paragraph 1 has not been expressly agreed between the parties at the time the contract is concluded, the supplier on the dulotec.com platform shall arrange for the delivery and handover of the goods by the relevant supplier or distributor within a reasonable time, but no later than 2 months.

(3) Any order containing more than one item may be delivered in several instalments (via separate deliveries), without altering the financial terms of the order and without this increasing the delivery cost for the customer.

Art. 20. (1) The user must check the goods upon delivery and handover and, should they not meet the requirements, must immediately inform the Supplier of this via the dulotec.com platform.

(2) If the User fails to notify the Supplier via the dulotec.com platform in accordance with paragraph 1, the goods shall be deemed to have been accepted as complying with the requirements, except in the case of hidden defects.

(3) A supplier on the dulotec.com platform is entitled to refuse to dispatch the goods if they find that the order placed on the platform was made by a user who has, in the past, behaved inappropriately towards them.

(4) A supplier on the dulotec.com platform is entitled not to dispatch the goods if, after receiving the order, it is found that the goods are not available at that time. In this case, the supplier may offer the user an alternative product.

(5) The characteristics or prices of the products described on the website may be amended by the supplier on the platform or by the platform’s owner at any time and may contain technical errors. The supplier on the platform may refuse to fulfil an order under the following circumstances: the product is priced at zero due to a technical error, or the product has a base price that is clearly unrealistically low compared with similar products on the website.

Art. 21. The supplier on the dulotec.com platform is under no obligation to provide the necessary after-sales service for the product.

Article 22. In cases not covered by this section, the rules on commercial sales set out in the Commercial Law shall apply.

IX. PROTECTION OF PERSONAL DATA

Article 23. (1) The provider of the dulotec.com platform shall take measures to protect Users’ personal data in accordance with the Law on the Protection of Personal Data and the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and shall collect, store and process the personal data of Users and Consumers on the basis of the purposes, within the time limits and in compliance with the rights of individuals, in accordance with the dulotec.com Privacy Policy, available here.

(2) For reasons relating to the security of users’ personal data, the provider of the dulotec.com platform will send the data only to the email address provided by users at the time of registration.

(3) A provider on the dulotec.com platform is entitled to store data on the User’s communications terminal, unless the User expressly objects to this.

(4) The provider of the dulotec.com platform is entitled to send electronic messages to the User or Consumer at any time, including newsletters or offers to purchase products, with the express consent of the User or Consumer.

(5) The User or Consumer agrees that the provider of the dulotec.com platform is entitled to collect, store and process data relating to the User’s or Consumer’s behaviour whilst using the Provider’s online shop on the dulotec.com platform, for the purpose of improving the services provided, advertising messages, etc.

Art. 24. (1) At any time, a Supplier on the dulotec.com platform is entitled to request that the User identify themselves and confirm the accuracy of each of the circumstances and personal details provided at the time of registration.

(2) If, for any reason, the User has forgotten or lost their username and password, the provider of the dulotec.com platform is entitled to apply the ‘Procedure for lost or forgotten usernames and passwords’ published here

X. AMENDMENTS TO AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 25. (1) These general terms and conditions may be amended by the provider of the dulotec.com platform, who shall duly inform all registered Users of any such changes.

(2) The Supplier on the dulotec.com platform and the User agree that any addition to or amendment of these general terms and conditions shall take effect in relation to the User in one of the following cases:

A) after having been expressly notified by the Supplier on the dulotec.com platform and provided that the User does not state, within the 14-day period granted to them, that they reject them or

B) following their publication on the Supplier’s website, on the dulotec.com platform, and provided that the User does not state, within 14 days of publication, that they reject them.

B) by the User’s express acceptance via their profile on the Provider’s website, on the dulotec.com platform.

(3) The User agrees that all communications from the Provider on the dulotec.com platform relating to amendments to these general terms and conditions shall be sent to the email address provided by the User at the time of registration. The User agrees that emails sent in accordance with this clause do not need to be signed with an electronic signature in order to be binding on the User.

Art. 26. The supplier on the dulotec.com platform shall publish these general terms and conditions, together with any additions and amendments thereto, on this page.

XI. TERMINATION

Art. 27. These general terms and conditions and the contract concluded between the User and the Supplier on the dulotec.com platform shall terminate in the following cases:

• in the event of the cessation of business and the declaration of winding-up or bankruptcy of one of the parties to the contract;

• by mutual agreement between the parties, in writing;

• where one of the contracting parties is objectively unable to fulfil its obligations;

• in the event of the equipment being seized or sealed by the state authorities;

• in the event that the User’s account is deleted from the dulotec.com platform. In this case, any sale and purchase agreements that have been concluded but not yet performed shall remain in force and must be performed;

Art. 28. The supplier on the dulotec.com platform is entitled, at its own discretion, without giving prior notice and without being obliged to pay compensation, to unilaterally terminate the contract, should it find that the User is using the dulotec.com platform in breach of these general terms and conditions, the legislation of the Republic of Bulgaria, generally accepted moral standards, or the generally accepted rules and practices of e-commerce.

XII. LIABILITY

Art. 29. The User undertakes to indemnify and hold harmless the Provider on the dulotec.com platform in the event of legal proceedings and other claims made by third parties (whether well-founded or not), for all damages and costs (including legal fees and court costs) arising out of or in connection with (1) failure to fulfil any of the obligations set out in this contract, (2) infringement of copyright, production rights, broadcasting rights or other intellectual or industrial property rights, (3) the unlawful transfer to other persons of the rights granted to the User, during the term and under the conditions set out in the contract; and (4) a false declaration regarding the existence or non-existence of consumer status within the meaning of the Consumer Protection Act.

Art. 30. The provider of the dulotec.com platform accepts no liability in the event of force majeure, unforeseen circumstances, internet-related issues, technical causes or other objective reasons, including the decisions of the competent authorities.

Art. 31. (1) The provider of the dulotec.com platform shall not be liable for any damage caused by the User to third parties.

(2) The provider of the dulotec.com platform and its appointed distributors shall not be liable for any material or non-material losses, whether in the form of lost profits or damages suffered, caused to the User whilst using or not using the dulotec.com platform and whilst entering into contracts of sale with the Supplier on the dulotec.com platform.

(3) The provider of the dulotec.com platform accepts no liability for any period during which the platform was unavailable due to a force majeure event.

(4) The provider of the dulotec.com platform accepts no liability for any damage caused by comments, opinions and posts under products, news items and articles on the dulotec.com platform.

Article 32. (1) The provider of the dulotec.com platform shall not be liable in the event that the security measures of the technical equipment are circumvented and, as a result, there is a loss of information, disclosure of information, unauthorised access to information, restriction of access to information or other similar consequences.

(2) The provider of the dulotec.com platform accepts no liability in the event of the conclusion of a contract of sale, the granting of access to information, or the loss or alteration of data arising from the impersonation of a third party presenting themselves as a User, if it can be inferred from the circumstances that that person is the User.

XIII. OTHER TERMS AND CONDITIONS

Article 33. (1) Users and Suppliers on the dulotec.com platform undertake to protect each other’s legitimate rights and interests, and to maintain the confidentiality of any trade secrets of which they become aware in the course of the performance of the contract and these general terms and conditions.

(2) The User and the Provider on the dulotec.com platform undertake, both during the term of the contract and after its expiry, not to make public any written or verbal correspondence exchanged between them. Public disclosure shall be deemed to include the publication of such correspondence in the print media and electronic media, on online forums, on personal or public websites, etc.

Art. 34. In the event of any conflict between these general terms and conditions and the provisions of a specific contract entered into between the Supplier on the dulotec.com platform and the User, the terms of the specific contract shall take precedence.

Article 35. Should any provision of these general terms and conditions be held to be invalid, this shall not render the entire contract invalid.

Article 36. In respect of matters not covered by this contract relating to its performance and interpretation, the laws of the Republic of Bulgaria shall apply.